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There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! Emailing someone from a ticket in Halo will generate an email notification to anyone in the To, CC, or BCC field. This notifcat...
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As an agent in Halo, you'll spend most of your time interacting with tickets in Halo. Halo offers robust access control, which is a fancy way of saying some tickets will not be visible to you. The Halo interface, and the basics covered here, ...
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Canvas Groups are an important element in many of the more collaborative, extemporaneous uses of Canvas. Use Groups to apportion each unit with assignments, repositories and other collaboration features for use in-class and in hybrid sessions. This article describes how to create, manage, and use Ca
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Assignments
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Adding users to a Canvas Site
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An overview of the various services available to Wharton students.
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Using the Wharton VPN
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There are two ways to submit documents for print from a mobile device or laptop: Uploading directly to the PaperCut Portal Note: The PaperCut Portal is only available from on-campus locations (connected to AirPenn-Net) Emailing a docu...
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Last Updated: 02/17/2026
in Working & Teaching Teaching
Teaching and learning remotely can present many challenges. One of the challenges you may face is choosing the right web conferencing equipment. We're here to help. Before you begin, you will need: A computer (laptop or desktop) An internet...
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This article will help you diagnose & troubleshoot any issues you might be having with Penn's WiFi network, AirPennNet. Please see below for a list of common problems & solutions. For more information and troubleshooting steps, please see the ...