Using Wharton Public Computers

This article provides tips and tricks for using the Wharton public computers.

Huntsman Hall Computer Lab Hours

The computer labs in Jon M. Huntsman Hall (JMHH) are open anytime that the building is open (generally 7:00 AM - 2:00 AM every day during the school year, and 24 hours per day during reading days and final exams for the Fall and Spring semesters; Summer hours vary).  (See Wharton Operations' building directory for a complete list of building hours.)

There may be times when one or more labs are closed for instructional use, but there will always be one lab available for student use.   


Automatic Log Out from Public Computers

If you are logged into a Lab, Group Study Room or Group Workstation computer in JMHH and have not touched the mouse or keyboard for 30 minutes, you will be automatically logged out. 

There will be a 30 second countdown before you are automatically logged out -- move the mouse or type on the keyboard to prevent the automatic logout process. 


Unable to Find myWhartonDrive (Y:) on Public Computers

This section applies to Philadelphia Campus

EMBA(San Francisco) students should contact the EMBA Program Office for more information.

If you are logged into one of the Wharton Campus Computers, you should see your (Y:) drive -- MyWhartonDrive -- in the lower left.  If you do not see it, or you see a question mark over the drive, then we will need to fix your account.  Please contact the Student Support Office to resolve the problem.

Please note: Students from other schools taking a Wharton Class have access to MyWhartonDrive until their Class Account closes. 


Public Computers: Saving Attachments

If you receive an error trying to download an attachment, make sure you are doing the following:

  • Use Firefox. Internet Explorer will not allow you to save a file if you are using webmail on a public computer.
  • Save to MyWharton (Y:) Drive or a removable USB drive. These are the only two available locations for saving files, currently. 

Excel Help Shortcut (F1 Key) Disabled on Wharton Public Computers

The F1 key is often used in Excel to access the Help menu. However, at times it can get in the way when you are trying to work quickly and use the F2 shortcut key.  In response to student requests, Wharton Computing has disabled the F1 key on the Public computers. (You can still access Help from the software menus.)

HELP

 


Editing a PDF File on Wharton Public Computers

Either Adobe Acrobat or another PDF editing program is required in order to edit .pdf files. Adobe Acrobat Pro is available on all Wharton public computers. Other public access labs on campus may have Acrobat available for student use.


Printing PDF Documents

Sometimes PDF documents may take a long time to print. Try the following to improve the speed of printing:

  1. Using Acrobat Reader, open the .pdf document.
  2. Select File => Print. 
  3. From the the Advanced menu on the print dialogue, select Print as Image.
  4. Send your document to Print.

This change can be made on both the public computers and on personal laptops. Once you have made the change, you then need to send a document to print, or the new configuration will not stick.  


Wharton Public Software

The following software is available for use on the Wharton public computers. If what you're looking for is not listed, you can also try the publicly-available software in the Library. All computers are equipped with the latest versions of Symantec Endpoint Protection or Windows 10 Defender, Flash, Java and all available language packs. In addition, they are equipped with the following Productivity and Departmental Software:

 


Common Errors

"There are currently no servers available to service the logon request."

There are several possible conditions that can trigger this error. You may be able to fix it on your own by trying the following:

  1. Double-check that the network cable is connected to the system.  You may need to unplug it and plug it back in.
  2. Restart the computer.

If neither of these options work, please try another computer and submit a ticket. Please include the computer number.

No printers are showing

Sometimes students do not see any printers in the Print Dialog box when printing from the Lab, Workstation, or GSR computers.  To fix this problem, try the following steps:

  1. Click the Refresh Printers icon in the bottom left corner of the desktop.
  2. If Step 1 doesn't fix the issue, try closing the application and reopening it. 

Questions or Issues?

Contact: Wharton Computing Student Support

Email: support@wharton.upenn.edu