Office 365 University
Last Modified on 07/29/2020 2:03 pm EDT
Penn offers Microsoft Office 365 University to all current full-time members of Wharton. This includes access to: Word Online, Excel Online, Powerpoint Online, OneDrive, OneNote, Mail (Faculty & Staff only), and more! You can also download and install the University version of Microsoft Office applications on up to five devices while you have an active PennKey account.
Students: See Back Up PennO365 (OneDrive) Data as well as Graduating Students: Account Closing Dates
Before You Start
You will need to:
- Be an active Wharton student, faculty, or staff member
- Have a PennKey username & password
Acceptable Use Policy
You are responsible for using PennO365 services in accordance with Penn's Acceptable Use Policy. Also see the University guidelines about protecting personal and University data at Protecting Penn Data. These guidelines will help you protect your personal information and understand how to identify and handle sensitive University information.
Benefits of PennO365 |
| 1TB of OneDrive Storage | Usable on up to 5 devices at a time | Automatic Updates |
| Save directly to the cloud from your laptop | Multi-user editing | Access your files from any device |
Setting or Resetting Your PennO365 Password
PennO365 credentials are automatically created for every full-time Penn student, faculty, and staff. The username for the account is pennkey@upenn.edu. Follow these steps to either reset a forgotten password or set a password on a new account.
Your Wharton email address remains your primary email address. Your pennkey@upenn.edu credential is used solely to log into the PennO365 service.
- Navigate to ISC's Password Reset page.
- If prompted, login with your PennKey credentials.
- Enter a new password (NOT your PennKey or Wharton password).
- The password requirements for your Office 365 account are slightly different than your Wharton credentials.
- Click Reset Password.
- Wait approximately 10 minutes for your password to sync.
- You will now be able to login to your account via portal.office.com.
PennO365 Email Accounts (Faculty & Staff Only)
Along with the applications included with a PennO365 account, faculty & staff are also provisioned a mail account. After setting your credentials using the steps above, you can access your inbox at outlook.office.com.
The display name for your email account is based on your name as it is shown in the Penn Directory. If you’d like to customize your name as it appears in the Penn Directory, please login to the Penn Directory (which will require PennKey credentials) and change it there. (The change may take some time, even overnight, to sync up.)
For client configuration instructions, check here.
Downloading & Installing Office365
Your PennO365 account includes access to a variety of downloadable applications including: Word Online, Excel Online, Powerpoint Online, OneDrive, OneNote, and more! Office365 can be installed upon 5 devices simultaneously.
- Navigate to portal.office.com & login with your PennO365 credentials.
- Click Install Office in the top-right.
- Run the installer that downloads and follow the prompts.
- After the installer is finished, open a MS Office application (i.e. Word, Excel, Powerpoint, etc.).
- Sign in with your PennO365 credentials.
Managing Office365 Installs
Wharton members can view how many copies of Office 365 are active in their account. You will be able to remove copies of Office here if you exceed the 5 devices limit.
- Go to portal.office.com
- Log in with your PennO365 credentials
- Click your name/portrait on the top right side of the screen
- Click My Account and scroll down to Install status
- Click Manage installs; here you will see the option to view/remove copies of Office 365
Back up PennO365 (OneDrive) Data
Below you will find instructions on how to back up your PennO365 account data, specifically anything stored in OneDrive or OneNote. If you are a student, instructions on how to back up your Google@Wharton data can be found in our Back Up Wharton Account Data using Google Takeout (Students) article.
Sharing a document in OneDrive does NOT grant ownership of the file. When the owner's PennO365 account expires, the document will no longer be available to the shared users unless the owner has been changed .
Back up OneDrive
Back up your PennO365 OneDrive data using these directions:
From the web...
- Navigate to portal.office.com.
- Login with your PennO365 credentials.
- Click OneDrive.
- Under Files, hover your mouse next to Name.
- Click the
to select all files. - Click
in the top menu bar.
From the sync client...
OneDrive is not only a service, but also an application. If you use the OneDrive application either on Windows or MacOS, see the appropriate instructions below.
- Navigate to your OneDrive folder
- Note: this is the folder on your computer where your OneDrive files are syncing to
- Highlight all folders & files
- This can be done using Ctrl+A (Windows) or
+ A (MacOS)
- Right-click one of the files, and select Always keep on this device
Note: If you are using a Windows-based machine and have installed the OneDrive app from the Microsoft Store, following the instructions below.
- Open OneDrive
- Click
in the top-right - Highlight all folders & files by pressing Ctrl+A
- Click ... > Download
- Select a folder as a save location
Back up OneNote
Back up your PennO365 OneNote data using these steps:
From OneNote 2016...
For Windows users: If you've recently downloaded Office365 or Office 2019, you may be missing OneNote 2016 and instead have OneNote or OneNote for Windows 10. If this is the case, you may need to download OneNote 2016 in order to backup your OneNote files.
Open OneNote 2016
Click File > Export > Notebook
Click OneNote Package > Export > Save
From OneNote (move/copy to another O365 account)...
Open OneNote
Ensure the notebook has been saved to an O365 (or Microsoft) account
Click your name in the top-right corner
Click Add account
Sign-in with a personal Microsoft or O365 account
On the left-hand pane, click the drop-down next to the name of your notebook
Click More Notebooks...
Click the checkbox for whatever notebooks you want to move information to
Click Open
On the left-hand pane, click the drop-down next to the name of your notebook
- Click your PennO365 notebook
- Usually FirstName @ PennO365
- Right-click a section or page
- Click Move/Copy
- Click the back-arrow next to your notebook name
- Select one of the notebooks from your personal Microsoft or O365 account
- Click Move or Copy
- If moving a page, you will have to designate a section
- Wait for your notebooks to sync/update
- This is indicated by the cloud icon with a checkmark in the top-right
Note: If you are using OneNote for Windows 10 but would like to backup your pages as .one or .onepkg files, follow the instructions below.
- Open OneNote
- Ensure the notebook has been saved to an O365 (or Microsoft) account
- This is indicated by the cloud icon with a checkmark in the top-right
- Navigate to portal.office.com and login with said account (from Step 2)
- Click OneNote
- If you have multiple notebooks...
- Right-click on the notebook you'd like to backup
- Select Open in OneNote
- When prompted, select OneNote 2016
- If you only have one notebook...
- Click Open in OneNote in the top-right of OneNote Online
- When prompted, select OneNote 2016
- Once OneNote is opened, click File > Export > Notebook > OneNote Package (*.onepkg) > Export > Save
Troubleshooting O365
PennKey Not Found
If you are receiving the above error message when attempting to reset your password please contact your IT support representative. This error can occur if you transferred from another school at Penn to Wharton – this can affect students, faculty, and staff.
Questions?
We recommend starting with the Penn Office 365 information on the Client Care website. These tips will help you get set up.
You can also find extensive support and training materials are available on Microsoft's support site. These tips will help you learn to use Office 365.
to select all files.
in the top menu bar.
+ A (MacOS)
in the top-right
