PennFlex Phone

PennFlex Phone is the next generation phone system now in use at Penn. PennFlex Phone benefits include:

  • A mobile application that allows you to receive, and place, calls from your Penn phone number using your desktop, tablet, or smartphone.
  • The ability to send and receive faxes via email or through a portal.
  • Voicemail transcription sent to your email address.


Wharton's PennFlex Phone Migration

All existing PennNet phone lines, which are most of the existing phone lines at Wharton, are being migrated to PennFlex Phone lines. If you have a PennNet phone, use this section to help you during and after the migration.

Setting Up Your New PennFlex Phone

If you are new at Penn, or have been issued a new PennFlex phone (and you do not already have a phone/phone line that is part of the upcoming migration), use these directions to get yourself set up. 


Using your PennFlex Phone

Your new PennFlex phone will provide many new useful services. You'll have access to a PennKey-based Single Sign-on (SSO) portal to view call analytics, configure voice and voicemail settings and access voicemail.  Once your phone is up and running, you'll be able to log into the portal, click the End User button, and explore all the new features and settings available to you.

Recommended Reading

Data Privacy: We want to make sure you understand how your data privacy is managed in this new system. 

Headsets: As with all phones there are some specific recommendations about headsets.

Voicemail and Passwords: They're critical -- here's how to check your voicemail and change your password.

PennFlex Phone Resources