This article will help you diagnose & troubleshoot any issues you might be having with Penn's WiFi network, AirPennNet. Please see below for a list of common problems & solutions. For more information and troubleshooting steps, please see the University's Tips.
Before You Start
You will need one or more of the following before you can complete this task:
- PennKey credentials
- Administrative rights to your device
AirPennNet-Guest is NOT recommended for students, faculty and staff who want to connect to the wireless network. This option is designed for guests at the University and has limited bandwidth.
Having trouble connecting to AirPennNet? Check our status page to make sure it isn't a widespread problem.
Invalid Username or Password
Reporting Coverage Issues
If you would like to report any weak signal or network coverage issues in Wharton buildings, you can use this form.
If you have followed the directions for configuring your Android phone/device and are still having trouble connecting, you can try the following.
These directions may vary depending on your Android version and whether the phone manufacturer has customized it.
Make sure to follow all the steps, including a restart of your computer.