Troubleshooting WiFi (AirPennNet) Issues

This article will help you diagnose & troubleshoot any issues you might be having with Penn's WiFi, AirPennNet. Please see below for a list of common problems & solutions. For more information and troubleshooting steps, please see the University's site: http://www.upenn.edu/computing/wireless/

Before You Start 

You will need one or more of the following before you can complete this task: 

  • PennKey Credentials
  • Administrative rights to your device

General Connectivity Issues

Windows 8/10 Issues

NOTE - You do not need to use the configuration wizard, Cloudpath, to connect to AirPennNet on Windows 8 & 10 devices. If you have already tried the wizard, please reconnect following the instructions below to ensure you have the smoothest experience.

Android Issues

If you have followed the directions for configuring your Android phone/device and are still having trouble connecting, you can try the following. Note that these directions may vary depending on your Android version and whether the phone manufacturer has customized it.

MacOS Issues

Make sure to follow all the steps, including a restart of your computer. 

iOS (iPhone, iPad, etc) Issues

Forget the network & reconnect

Safari "Stuck" on Connect to AirPennNet