Zoom FAQ

Questions and troubleshooting tips that will help you use Zoom meetings at Wharton. See BlueJeans vs. Zoom Meetings for a thorough explanation of the online experience Zoom can provide.

Some early adopters at Wharton created Wharton Zoom accounts, but now the accounts are managed by Penn. If you still have a Wharton Zoom account you should migrate it to Penn's instance.

Accessing Zoom

Setting Up

  • Internet Connection: We recommend at least 10 Mbps/download speed and 5 Mbps/upload speed. Use Speedtest.net to determine your internet speed.
  • Browser/Client Requirements: 
  • Account needed?
    • To participate in a meeting, NO account is needed.
    • To schedule or moderate a meeting: log in with your PennKey at upenn.zoom.us  or launch the app.
  • See Zoom's support site for directions on downloading and using the Zoom client.

Ways to Join

About Meetings

  • Who Can Join a Meeting: Anyone who is invited or has the link can join a meeting.
  • Participant Limit: You can have up to 300 participants in one meeting.

Using Zoom

Managing Meetings

  • Scheduling  Meetings (Faculty): Please visit Video Conferences for Instruction to learn how to schedule a Class Meeting through Canvas.
  • Scheduling  Meetings (All Users): Please visit Video Conferences to learn how to schedule meetings
  • Breakout Sessions: Please see Video Conference Features for more information.
  • Security: Users can restrict a meeting to anyone authenticated to a upenn.edu email address by visiting upenn.zoom.us, going to Settings > Meeting > Security and turning on "Only authenticated users can join meetings."
    Note: If you choose this security setting, make sure to enable Waiting Rooms (Settings > Meeting > Security)  so participants who may not have a upenn.edu address can be manually admitted to the meeting. Waiting room options can also be configured so only users not in your account will encounter them.

Features

Attachments in chat: This setting is disabled in Penn Zoom.

Creating Zoom polls: Once you have created a meeting in Canvas, click on the meeting title, scroll down to "Poll", and download the csv template. You can customize that template and upload it, right in that same section. 

Poll Everywhere: Meeting participants can only see embedded Poll Everywhere slides in powerpoint (when in slide show mode) if the presenter shares their entire screen. See Penn's Canvas article on Poll Everywhere for more information. 

Note: Penn's subscription to the Poll Everywhere software is currently only available to faculty as a tool; students who would like to set up polls should try an alternative solution such as Google Forms, which is available via students' Wharton Google account.

Screen share Zoom: Before a meeting in which you want to screen share your Zoom application, visit upenn.zoom.us and go to Settings > In Meeting > Basic and allow "Show Zoom windows during screen share."

Raise Hand: Students can use the Raise Hand feature to indicate they have a question. An easy way to monitor who has their hand raised is to keep an eye on the Participants list, where the hand will show up.



Recordings and Reports

Zoom Records for meetings scheduled via Canvas

Zoom meetings scheduled via Canvas and recorded are automatically uploaded to the Class Recordings tab (Panopto) in Canvas.  Beginning October 26, 2020, backup copies of Zoom recordings initiated through Canvas will not be stored in Zoom once the recordings have been moved to Canvas. Instructors will still be able to access these recordings in Canvas. (Contrary to earlier announcements, this will affect all recordings -- recordings made prior to October 26 will also be removed from Zoom.)

Class Recordings: Recordings of Zoom meetings scheduled through Canvas and set to record in the meeting will automatically be uploaded to the Class Recordings tab of the Canvas site they were scheduled in. The upload in Class Recordings will include captions/audio transcript (if enabled in the meeting), Screenshared content, chat,  and both the gallery and speaker views. Included are breakout rooms, reactions/handraising, and polls.

Breakout Room recordings: Breakout Rooms can only be recorded manually by someone in the breakout room, no matter how the Zoom meeting was scheduled (via Canvas or not).

See Zoom's instructions for general information for creating Zoom recordings. More information on recordings at Wharton will be added to this document, so please check back.

Reports

Meeting Reports are automatically deleted 30 days after the meeting's scheduled date.

Error Messages and Troubleshooting

Audio/Video Problems

For problems with audio or video quality, try these options  

Screen Sharing

If "Optimize Screen Sharing for Video Clip" is greyed out, the Host must allow only one person to share a screen at a time, rather than multiple.

Authentication and Account Errors

Send problem reports to courseware@wharton.upenn.edu or contact our support team for further help.

No Meetings Listed in Canvas

If you're logged into Canvas and click on the Zoom tab but don't see any meetings listed there are two potential reasons:

  • Your professor didn't schedule any Zoom meetings as of yet.
  • You're accessing Canvas via a link other than https://canvas.upenn.edu.

To solve this first log into Canvas via https://canvas.upenn.edu. If the Zoom tab still doesn't have any meetings in it, check with your professor.

Zoom Webinars

Livestream to YouTube: This is enabled by default for all Penn Zoom users.

Record and post online: Once you  record the session, it gets stored on your Penn Zoom account.  It can be downloaded then uploaded to YouTube or other sites.

Upgrade to 3000-person webinar:  We would have to purchase a net new add-on license. This is still being investigated.

More Resources

You can find a user guide that contain information for how to use this service at https://support.zoom.us/hc/en-us or contact a Wharton Computing IT Representative