Zoom FAQ

Questions and troubleshooting tips that will help you use Zoom meetings at Wharton. See BlueJeans vs. Zoom Meetings for a thorough explanation of the online experience Zoom can provide.

Some early adopters at Wharton created Wharton Zoom accounts, but now the accounts are managed by Penn. If you still have a Wharton Zoom account you should migrate it to Penn's instance.

Accessing Zoom

Getting Set Up

  • Internet Connection: We recommend at least 10 Mbps/download speed and 5 Mbps/upload speed. Use Speedtest.net to determine your internet speed.
  • Browser/Client Requirements: 
  • Account needed?
    • To participate in a meeting, NO account is needed.
    • To schedule or moderate a meeting: log in with your PennKey at upenn.zoom.us  or launch the app.
  • See Zoom's support site for directions on downloading and using the Zoom client.

Ways to Join

Joining from China

Penn Zoom has been configured to use the Singapore datacenter for real-time meeting and webinar traffic, which should help when joining Zoom meetings from China.

About Meetings

  • Who Can Join a Meeting: Anyone who is invited or has the link can join a meeting.
  • Participant Limit: You can have up to 300 participants in one meeting.

Using Zoom

Managing Meetings

  • Scheduling  Meetings (Faculty): Please visit Video Conferences for Instruction to learn how to schedule a Class Meeting through Canvas.
  • Scheduling  Meetings (All Users): Please visit Video Conferences to learn how to schedule meetings
  • Breakout Sessions: Please see Video Conference Features for more information.
  • Security: Users can restrict a meeting to anyone authenticated to a upenn.edu email address by visiting upenn.zoom.us, going to Settings > Meeting > Security and turning on "Only authenticated users can join meetings."


Attachments in chat: This setting is disabled in Penn Zoom.

Poll Everywhere: Meeting participants can only see embedded Poll Everywhere slides in powerpoint (when in slide show mode) if the presenter shares their entire screen.

Screen share Zoom: Before a meeting in which you want to screen share your Zoom application, visit upenn.zoom.us and go to Settings > In Meeting > Basic and allow "Show Zoom windows during screen share."

Recordings and Meetings

See Zoom's instructions for general information for creating Zoom recordings. More information on recordings at Wharton will be added to this document, so please check back.

Breakout Room recordings: Breakout Rooms can only be recorded manually by someone in the breakout room.

Error Messages and Troubleshooting

Audio/Video Problems

For problems with audio or video quality, try these options  

Authentication and Account Errors

Send problem reports to courseware@wharton.upenn.edu or contact our support team for further help.

No Meetings Listed in Canvas

If you're logged into Canvas and click on the Zoom tab but don't see any meetings listed there are two potential reasons:

  • Your professor didn't schedule any Zoom meetings as of yet.
  • You're accessing Canvas via a link other than https://canvas.upenn.edu.

To solve this first log into Canvas via https://canvas.upenn.edu. If the Zoom tab still doesn't have any meetings in it, check with your professor.

Zoom Webinars

Livestream to YouTube: This is enabled by default for all Penn Zoom users.

Record and post online: Once you  record the session, it gets stored on your Penn Zoom account.  It can be downloaded then uploaded to YouTube or other sites.

Upgrade to 3000-person webinar:  We would have to purchase a net new add-on license. This is still being investigated.

More Resources

You can find a user guide that contain information for how to use this service at https://support.zoom.us/hc/en-us or contact a Wharton Computing IT Representative