Two-Step Verification for PennO365 email accounts provides an added layer of protection for your account. After you log in with your username and password, you'll be prompted to verify your identity -- the second step -- using a device in your possession such as a mobile phone or key fob.
Before You Start
You will need an active Faculty or Staff account (e.g. PennKey, PennO365).
- Undergrad and MBA students should see the article on Two-Step Verification for Google Accounts.
- PhD students should contact their Academic Distributed Representative to be enrolled.
For more information about choosing between Two-Step methods, see our Two-Step: Methods of Verification article.
1) Enroll Your Penn0365 Account
To enroll in PennO365 Email Two-Step Verification follow the instructions below.
After you have completed enrollment, wait 15 minutes and then open Microsoft Outlook using the desktop application, the app on your smartphone, or the Outlook web client. Sign into your account using your Microsoft account and password.
After you have successfully signed in you will be prompted to initiate, or generate, a Two-Step Verification code. With Two-Step for PennO365 you must initiate the verification by clicking “Send Me a Push” or “Enter a Passcode.”
2) Logging into Penn0365 Using Two-Step
Logging into PennO365 using Two-Step Verification is very similar to using PennKey Two-Step verification.
Note: Be sure that the domain selected is “upenn.edu”. Some Windows systems may substitute "Wharton" when logging into a PennO365 account. If this happens, change the domain to “upenn.edu”.
When you log into your PennO365 Email account, you will see a window like this:
We highly recommend using the Duo Mobile app for push notifications as it is both more secure and more convenient. (These instructions assume you are going to use the Duo Mobile app).
Making Two-Step Easy
Download and Install an Authenticator App
Note: You will need administrative access to your smartphone to complete this task.
On your phone or mobile device: Download the appropriate app for your platform by visiting the link below with your mobile device. If you already have an authenticator app installed, you don't need to install anything else.
Ignore any set-up instructions specific to Gmail, Google, or other non-Penn accounts. Simply download the free app and install it on your device, then enroll in Two-Step Verification.
Generate Backup Codes
These codes are used in case all of your Two-Step verification methods fail and you still need access to your account.
If you get an email on your mobile device that says "Your e-mail access has been blocked" follow these directions to remove/re-add your PennO365 account onto your device.
Students - Wharton Computing Student Support
Faculty - Academic Distributed Representatives
Staff - Administrative Support