This article provides guidance for students with new devices needing to reconfigure Two-Step for PennKey and Google accounts.
Faculty, Staff, and PhD Students
Use this page for self-service directions, or contact your IT Support Representative for the best option to enroll your new device.
Lost Device
If you no longer have access to your original two-step device (i.e., lost, stolen, or broken), then please follow the instructions in our Two-Step: Account Recovery article.
Before You Start
You may need the DUO Mobile app installed before you follow the instructions below.
Two-Step Verification is an increasingly important aspect of account security. However, sometimes, it might not be clear what to do if you have a new phone and need to update your Two-Step settings.
PennKey
- On your laptop or desktop, navigate to Duo Device Management Portal
- Log in with your PennKey credentials
- Select a login method by clicking Other options
- Do not use Hardware Token as an option
- Enter the 6 digit code provided by the login method
- Choose Add a device
- Follow the instructions to install Duo Mobile on your new device
- Open Duo Mobile and either:
- Approve the push notification OR
- Enter the 6 digit code
- Approve the push notification OR
- Congrats-- Two-Step verification is now set up on your new device!
- On a laptop or desktop, navigate to https://myaccount.google.com
- Log in with your Google@Wharton credentials
- Click the Security tab on the left
- Scroll down to Signing in to Google
- Click 2-Step Verification
- Sign in again with your Google@Wharton credentials
- Add your new device to your account
- Click Add Phone under Voice or text message
- Click Set Up under Authenticator App
- Follow the instructions to enroll your new device
Note: If your account was created after December 2023, these steps do not apply to you.
Questions?
Students - Wharton Computing Student Support
Faculty and Staff - contact your Wharton Computing Representative.