New Articles

41. Halo Ticket Anatomy

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo Agent Documentation
    How to create, manage, and update Halo support tickets to track requests, communicate with support staff, and resolve technology issues.

42. Creating a New Ticket as a Halo Agent

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo Agent Documentation
    How Halo agents create new support tickets, capture request details, assign ownership, and manage requests efficiently.

43. Working with Tickets in Halo

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo Agent Documentation
    How to create, update, assign, and manage support tickets in Halo to streamline service requests and issue resolution.

44. Halo Agent Application Homescreen and Navigation

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo Agent Documentation
    How to navigate the Halo home screen, access key features, customize your workspace, and efficiently manage support activities.

45. Halo User Portal

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo User Documentation
    How to use the Halo User Portal to submit support requests, track tickets, browse knowledge articles, and manage your IT services.

46. Financial Operations Ticket Statuses

    Created On: 10/08/2025 in Apps & Collaboration Halo at Wharton Halo Agent Documentation
    How to check the status of Financial Operations requests, monitor progress, and stay informed throughout the request lifecycle.

47. Financial Operations Requests

    Created On: 09/29/2025 in Apps & Collaboration Halo at Wharton Halo User Documentation
    How to submit Financial Operations requests, provide required information, and track request status through the support process.

48. Halo at Wharton

    Created On: 09/29/2025 in Apps & Collaboration Halo at Wharton
    How Halo supports IT service management at Wharton with ticketing, request tracking, knowledge management, and user support features.

49. Printing from Public Computers at Wharton

    Created On: 08/13/2025 in Printing & Public Technologies Public Printing
    How to print from Wharton public computers using PaperCut, including login instructions, print release, and troubleshooting tips.

50. Printing from Laptop or Mobile Device

    Created On: 08/13/2025 in Printing & Public Technologies Public Printing
    How to print from your laptop or mobile device at Wharton, including setup instructions, supported methods, and available print locations.

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