Halo supports a large number of ticket statuses. These status serve as an indication of the current state of a ticket, and can act as triggers for workflows. This article lists the ticket statuses for Financial Operations tickets in Halo and gives a brief explanation for each status.
Before You Start
You will need the following before you can complete this task:
- An active Halo agent account
- Access to the Financial Operations groups in Halo
Statuses
The current ticket statuses for Finacial Operations tickets include:
- New: A new ticket, awaiting for an agent to be assigned.
- Assigned: The ticket has been assigned to an agent.
- With Requester: Awaiting input from the ticket requester (this can be manually triggered or as part of a workflow).
- Updated: The requester has provided an update and is awaiting an agent's response.
- On Hold: A ticket is placed on hold to indicate no action is required at the moment.
- Re-Opened: A previously closed ticket has been re-opened (usually by the requester).
- Pending Approval: The ticket is in a workflow stage and is waiting for approval to move to the next step.
- Closed: The ticket is closed. Either the issue has been resolved or help is no longer needed.