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As an agent in Halo, you'll spend most of your time interacting with tickets in Halo. Halo offers robust access control, which is a fancy way of saying some tickets will not be visible to you. The Halo interface, and the basics covered here, ...
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This article explains the various parts of a Halo ticket. It is important to note that there are many types of tickets in Halo, and they all don't look exactly a like. They will all, however, share the same basic structure.
Before You Sta...
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There will be times when you want to be kept in the loop on a ticket that you aren't actively working on. Following a ticket in Halo BCCs you (or who ever you added to the follower list) on all public messages on that ticket. This article covers ...
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Detailed instructions on using the classroom technology.
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Adding users to a Canvas Site
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Get started with aPlus+ Attendance in Canvas for Wharton faculty. Learn how to configure attendance tools, authorize access, manage sessions, and sync with Gradebook—all while streamlining student check-ins and absence tracking.
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Last Updated: 01/20/2026
Starting on Saturday , January 31st at 10:00 PM through Sunday, February 1st at 12:00 PM , many Wharton and University services will be unavailable due to scheduled data center maintenance being done by ISC, Penn's...
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Last Updated: 01/20/2026
in Generative AI
This article provides information on using Generative AI tools available through Wharton. Penn's ISC also has information on Generative AI tools at Penn .
Generative AI Tools at Penn and Wharton Generative AI tools are fast becoming a t...
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Set your class policy on class videos and grant permissions to students in this Wharton Computing developed and supported Canvas tool.
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Dropbox for Business is now available to Wharton students currently enrolled in our Summer 2019 pilot. Dropbox is a cloud storage and collaboration service that allows students to access, store, synchronize, and share documents from any device.