Updated Articles

  1. All About Files and Folders

    Canvas Files and Folders
  2. Emailing from a Halo Ticket

    There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! Emailing someone from a ticket in Halo will generate an email notification to anyone in the To, CC, or BCC field. This notifcat...
  3. Working with Tickets in Halo

    As an agent in Halo, you'll spend most of your time interacting with tickets in Halo. Halo offers robust access control, which is a fancy way of saying some tickets will not be visible to you. The Halo interface, and the basics covered here, ...
  4. All about Canvas groups (for instructors)

    Canvas Groups are an important element in many of the more collaborative, extemporaneous uses of Canvas. Use Groups to apportion each unit with assignments, repositories and other collaboration features for use in-class and in hybrid sessions. This article describes how to create, manage, and use Ca
  5. All About Assignments

    Assignments
  6. Wharton Computing Student Resources

    An overview of the various services available to Wharton students.
  7. Wharton VPN

    Using the Wharton VPN
  8. Printing from Laptop or Mobile Device

    There are two ways to submit documents for print from a mobile device or laptop: Uploading directly to the PaperCut Portal Note: The PaperCut Portal is only available from on-campus locations (connected to AirPenn-Net) Emailing a docu...
  9. Troubleshooting WiFi (AirPennNet) Issues

    This article will help you diagnose & troubleshoot any issues you might be having with Penn's WiFi network, AirPennNet. Please see below for a list of common problems & solutions. For more information and troubleshooting steps, please see the ...
  10. Microsoft Copilot

    Copilot is the branding that Microsoft uses for all of its AI tools. This suite of generative AI (built upon the foundations of ChatGPT) is spread across all of Microsoft's platforms, which can make things slightly confusing since this means...