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There will be times when you want to be kept in the loop on a ticket that you aren't actively working on. Following a ticket in Halo BCCs you (or who ever you added to the follower list) on all public messages on that ticket. This article covers ...
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Created On: 01/07/2026
in Portals & Clubs MyWharton
MyWharton ( https://mywharton.wharton.upenn.edu/ ) provides a central location for all the information students need and makes it available on any device. The T asks module allows you to keep track of personal goals and support.
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This article outlines how a faculty or staff sponsor can request a Dropbox account for a student if they need one. Before You Start You will need the following before you can complete this task: Valid PennKey account Wharton sponsor (fac...
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There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! Emailing someone from a ticket in Halo will generate an email notification to anyone in the To, CC, or BCC field. This notifcati...
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Created On: 10/27/2025
in Working & Teaching
Wharton offers many options for file sharing for personal, work, and study purposes. Each option has pros and cons; please review the recommendations below for more information.
Depending on your role at Wharton, you may have different...
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AWS is Wharton's preferred cloud vendor. Wharton has AWS Enterprise Support and has integrated account creation for AWS, allowing payment via budget code. For information on obtaining an account see AWS Linked Accounts . Enterprise Support ...
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An AWS-linked account is an AWS account that is a part of the Wharton Computing AWS Organizations.
AWS Organizations allow us to centrally manage and govern our environment as we grow and scale our AWS resources. Consequently, there are mandator...
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AWS (Amazon Web Services) Linked Accounts enable Wharton staff and faculty to log into AWS services using their Pennkey credentials. This article explains the AWS Linked Accounts and Budget Code policy enforced by Wharton Finance and Administrati...
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Blueprint for Canvas is useful when a course has multiple sections which run in approximately the same part of a single semester, and which have the same, or mostly the same, content but it's not for every course. Read on to determine whether a ...
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Canned text in Halo allows you to quickly include saved text in a reply to a ticket (ZenDesk users: these are like macros in ZenDesk).
Examples of canned text include:
A solution to a common problem.
Frequently used instructions....