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There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! Emailing someone from a ticket in Halo will generate an email notification to anyone in the To, CC, or BCC field. This notifcat...
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Created On: 10/27/2025
in Working & Teaching
Wharton offers many options for file sharing for personal, work, and study purposes. Each option has pros and cons; please review the recommendations below for more information.
Depending on your role at Wharton, you may have different...
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The Cloud Architecture Team and the Information Security Office have implemented guardrails to ensure security, control, and consistency within the AWS Cloud Environment. Some of these guardrails may restrict the use of certain AWS services; the...
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AWS is Wharton's preferred cloud vendor. Wharton has AWS Enterprise Support and has integrated account creation for AWS, allowing payment via budget code. For information on obtaining an account see AWS Linked Accounts . Enterprise Support ...
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An AWS-linked account is an AWS account that is a part of the Wharton Computing AWS Organizations.
AWS Organizations allow us to centrally manage and govern our environment as we grow and scale our AWS resources. Consequently, there are mandator...
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AWS (Amazon Web Services) Linked Accounts enable Wharton staff and faculty to log into AWS services using their Pennkey credentials. This article explains the AWS Linked Accounts and Budget Code policy enforced by Wharton Finance and Administrati...
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Blueprint for Canvas is useful when a course has multiple sections which run in approximately the same part of a single semester, and which have the same, or mostly the same, content but it's not for every course. Read on to determine whether a ...
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Canned text in Halo allows you to quickly include saved text in a reply to a ticket (ZenDesk users: these are like macros in ZenDesk).
Examples of canned text include:
A solution to a common problem.
Frequently used instructions....
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This article explains the various parts of a Halo ticket. It is important to note that there are many types of tickets in Halo, and they all don't look exactly a like. They will all, however, share the same basic structure.
Before You Sta...
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Generally, people will create tickets on their own using whatever method of ticket intake your group has on offer (i.e. the user portal ). As an agent, there are times when you'll want to create a ticket on behalf of someone else (perhaps they ...