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As an agent in Halo, you'll spend most of your time interacting with tickets in Halo. Halo offers robust access control, which is a fancy way of saying some tickets will not be visible to you. The Halo interface, and the basics covered here, ...
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This article explains the various parts of a Halo ticket.It is important to note that there are many types of tickets in Halo, and they all don't look exactly a like. They will all, however, share the same basic structure.
Before You Start ...
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There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! Emailing someone from a ticket in Halo will generate an email notification to anyone in the To, CC, or BCC field. This notifcati...
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Information on changing your various Wharton and Penn passwords
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Tips and guidelines for creating Wharton and PennKey passwords.
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Here are common problems, and possible solutions, you may encounter connecting to the Virtual Lab . Error Messages "The desktop is currently not available. Please try connecting to this desktop again later ..." The Virtual Lab is currently s...
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The University of Pennsylvania offers threat protection and antivirus software solutions for faculty, staff, and students for both managed and unmanaged computers. How To Protect Yourself Against Viruses Be Aware of Sites & Attachments As compu...
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Last Updated: 11/17/2025
Lecture Recall for Faculty Lecture Recall is a ChatGPT EDU–powered tool for students. It supports review, search, and reflection on course content by providing an AI chat interface tailored specifically to your course materials. Then, when stude...
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Last Updated: 11/14/2025
in Working & Teaching Learning Wharton provides remote access to virtual computers equipped with the same software as Wharton's public computers. This service is designed to provide an alternative for students who otherwise aren't able to get to campus.
Already set up? ...
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This article covers the basics for navigating the Halo Agent application.
Before You Start
You will need the following before you can complete this task:
An active Halo agent account
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