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This article will help you understand what a Canvas Blueprint site is and how to manage your Blueprint parent site and associated sites. This is a high-level overview and does not include all setup and configuration information. If you are using ...
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There are times when you'll need to reach out to a requester for more details and you can do this without leaving Halo! You can even cc or bcc people on the email.
Before You Start
You will need the following before you can compl...
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AWS is Wharton's preferred cloud vendor. Wharton has AWS Enterprise Support and has integrated account creation for AWS, allowing payment via budget code. For information on obtaining an account see AWS Linked Accounts . Enterprise Support ...
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An AWS-linked account is an AWS account that is a part of the Wharton Computing AWS Organizations.
AWS Organizations allow us to centrally manage and govern our environment as we grow and scale our AWS resources. Consequently, there are mandator...
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AWS (Amazon Web Services) Linked Accounts enable Wharton staff and faculty to log into AWS services using their Pennkey credentials. This article explains the AWS Linked Accounts and Budget Code policy enforced by Wharton Finance and Administrati...
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Canned text in Halo allows you to quickly include saved text in a reply to a ticket (ZenDesk users: these are like macros in ZenDesk).
Examples of canned text include:
A solution to a common problem.
Frequently used instructions....
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This article explains the various parts of a Halo ticket.It is important to note that there are many types of tickets in Halo, and they all don't look exactly a like. They will all, however, share the same basic structure.
Before You Start ...
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Generally, people will create tickets on their own using whatever method of ticket intake your group has on offer (i.e. the user portal ). As an agent, there are times when you'll want to create a ticket on behalf of someone else (perhaps they ...
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As an agent in Halo, you'll spend most of your time interacting with tickets in Halo. Halo offers robust access control, which is a fancy way of saying some tickets will not be visible to you. The Halo interface, and the basics covered here, ap...
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This article covers the basics for navigating the Halo Agent application.
Before You Start
You will need the following before you can complete this task:
An active Halo agent account
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