This article helps you manage a VPN update on your own and teaches you how to check your VPN version number.
MBA and Undergraduate students: use the Virtual Lab client unless otherwise instructed. The Wharton VPN is available to Faculty, Staff and PhD students.
Checking your Current VPN Version
The ways to check which version of the VPN you're running varies by your computer's operating system:
Windows
Use these directions to check the version on Windows machines: Read More
Locate the FortiClient icon in your system tray (bottom right corner, next to the time).
Right-click the FortiClient Icon and click on the About FortiClient option.
The FortiClient app should open and bring you to the About section. (If it does not open to the About section, click the About link in the left-hand menu).
Verify your version number at the top under “FortiClient”.
If your version number is lower than version 7.0.10.XXX, you will need to update your version using the Windows steps below.
macOS
Use these directions to check the version on macOS machines: Read More
Click the FortiClient Icon in the menu bar (top right, next to the time) and select Open FortiClient Console
Once the FortiClient app is open, click the About section from the left-hand menu and once in the About section, verify your version number at the top under “FortiClient”.
If your version number is lower than version 7.0.10.XXX, you will need to update your version using the macOS steps below.
These directions are for Wharton-managed computers using the automatic installation process provided by Wharton Computing. If you are manually installing or updating your Forticlient VPN, see our Wharton VPN article.
The steps for updating your Forticlient VPN vary by your computer's operating system.
Windows
Use these directions if your computer is running Windows.
Before you start, please save all open work and close apps. This process will require a restart of your computer.
Locate the BigFix icon in your system tray. (The system tray is at bottom right corner, next to the time. You may need to click on the up/down arrow to expand it.)
Double-click the BigFix Icon to open the app.
Click the upgrade titled Forticlient 7.0.10 - WhartonUsers *MANDATORY.
(the full title may be cut off like the screenshot below but there should only be one option)
Once you click on the update, click the Get button that appears.
The update will install automatically. If you haven't already done so, please save all open work and close apps since the next step will require a restart of your computer.
Once the installation is complete, the BigFix app will prompt you to restart your computer. Click the Restart Now button after you have saved and closed all open work/apps.
Not ready to restart? Use the pop-up in the bottom right corner to snooze the restart step. PLEASE NOTE: you will not be able to use the FortiClient VPN client until after you reboot!
After the reboot, you can connect to the VPN by right-clicking on the FortiClient icon in the system tray and then clicking Connect to WhartonUsers.
macOS
Use these directions if your computer is running macOS.
Open your Applications folder in the Finder app and open the Self Service app.
Click the install button under the FortiEMS-7.0.10-User icon
When prompted,enter your computer login credentials. (Username field should be already filled out.)
Once the Install button on the icon in the Self Service app changes to Reinstall, the installation is complete.
You can now connect to the VPN by clicking on the FortiClient icon in the menu bar (top right corner, next to the time) and then click Connect to WhartonUsers.
We recommend restarting your Mac after the installation is complete.
PLEASE NOTE: you will not be able to use the FortiClient VPN client until after you reboot!
