If your personal computer has a virus, use the steps below to try removing it on your own.
Faculty and Staff should NOT attempt to remove viruses on any machine provided to them by Penn.
- Students: contact Wharton Computing Student Support.
- Staff: Contact Administrative Support (PennKey login required).
- Faculty: Contact your Academic Representative (PennKey login required).
Virus Removal Procedure
We've compiled a set of simplified steps for PC and Mac to make it easy for you to try and fix your own computer. Students can make an appointment (before 2 pm) with Student Support to have your machine scanned and cleaned if more help is needed.
Before You Start:
- Back up your computer's data to an external hard drive or other source not attached to your computer to prevent any loss of important data.
- Make sure you're comfortable downloading and installing software on your computer.
Windows/PC
The procedure below is simplified for your convenience and remedies most situations.
Virus Removal Procedure (Mac)
The steps for removing viruses from Macs are fairly straightforward.
Questions?
Students: contact Wharton Computing Student Support
Staff: contact Administrative Support (PennKey login required)
Faculty: contact your Academic Representative (PennKey login required)