Virus Removal Procedure

Virus Removal

1. Install & run Malwarebytes --make sure you DECLINE the trial offer, remove all selected.
2. Run Windows Defender (if using Windows 8 or 10) or install Wharton Anti Virus software (if using Windows 7) and run a scan. 
3. Install & run AdwCleaner. (Remove all found items, this will clean up infected internet browsers and potentially unwanted programs.)
4. Run Disk Cleanup provided by Windows.

Post Removal Checklist

1. Check to ensure that an Anti Virus program is installed and running (Windows Defender, AVG,  Symantec, etc..). 
2. Check that the Firewall is enabled. 
3. Check to see if there are any available Windows updates, and download them at your earliest convenience. (Depending on how many updates are pending, this may take anywhere from several minutes to several hours.)
4. Check to ensure the computer successfully connects to the Internet.
   • If the computer does not connect, check to see if the infection enabled a proxy by going to the LAN settings in Internet options. 

Students who are still experiencing complications can make an appointment (before 2 pm) with Student Support to have the computer scanned and cleaned. 

1. Download and install Malwarebytes for Mac.
2. Open Malwarebytes, and Accept the Terms and Conditions.
3. Click Scan, if any items are found, click Delete All.
4. Restart your computer.