Community Moderation Overview (Community Managers)

Community Moderation ensures that all communications and content in the community are appropriate. As of Fall 2018, it only pertains to UGR and EMBA Community Managers. Criteria and Rules can be configured and activated to automate the appropriate moderation level for the community and permissions can be given to community users to moderate within context of the community, such as directly in the community feed. Community Manager/Moderator(s) can be given moderation permissions to act in the following ways if a rule is violated: 

  • Review and act on the list of flagged posts and comments in the community
  • Review and act on the list of flagged files in the community
  • Remove flags directly in the community
  • Delete inappropriate posts, comments, messages, and files

Before You Start 

Currently, anyone with the Access Community Builder and Workspaces is considered a designated community moderator of the Student Community and has access to set up moderation criteria/rules and manage moderation reports/dashboards.

As of Fall 2018, for the initial rollout of MyWharton:

  • EMBA Chatter Policy: All students will use all of the features of Chatter.  All users can post, ask questions, etc. 
  • MBA Chatter Policy: Community Managers can make group posts and create group polls. Students cannot comment on anything (controlled via moderation) or ask questions on a topic in a group. 
  • UGR Chatter Policy: Community Managers can make group posts.  UGR will permit student comments to group posts but only with moderation.  

Finding Moderation in Community Workspaces

  1. Log in to MyWharton Community (https://mywharton.wharton.upenn.edu/s/) and click on your name in the upper right-hand corner and then choose Community Workspaces.
  2. Once you are in the Community Workspaces dashboard, choose Moderation.

Moderation Criteria

Moderation Criteria must be set up in order to enforce moderation rules. There are two options when it comes to moderation criteria: Content Criteria or Member Criteria

Content Criteria

Content Criteria refers to slang or keywords a user might use in a post or comment in the community. Find it under Rules > Moderation Rules and Rules > Content Criteria

Member Criteria

Member Criteria can be based on any combination of users and profiles. You can also filter criteria based on their user creation date or on whether they’ve posted or commented in the community. Find it under Rules > Member Criteria.

Moderation Rules

Moderation Rules specify what happens when the criteria (established above) is matched:

  • Block: Prevents content from being published
  • Replace: Publishes content with the keywords replaced as asterisks
  • Flag: Publishes content and then automatically flags the content as inappropriate
  • Review: Hides content from the general community until it’s approved.

When setting up Moderation Rules, you must choose whether you are creating a Content Rule or a Rate Rule. The sections below describe each type of Rule.

Content Rule

A Content Rule will block, replace, flag, or allow the Community Moderator to review and approve member-generated content.

Rate Rule

A Rate Rule will monitor and limit the frequency that members can create content in the community. 

Moderation Reports

Moderation Reports are used to Approve or Delete Pending Discussions, manage Flagged Files and Flagged Messages, view Frozen Members, and see an Audit Trail of moderated activity including the Offender and the Moderation Action taken. 

Moderation Dashboards

Moderation Overview provides an at-a-glance snapshot of moderation activity in the community. Each report of the dashboard can be drilled into and managed. 

Moderation Permissions

Review the Salesforce documentation to determine who in the organization should be given access to Community Management/Workspaces to create/manage Moderation Criteria/Rules vs who should be given permission to moderate within the context of the community (e.g., Flag a post in the community feed).

NOTE: MyWharton moderation permissions have already been set up.

Questions?

Contact: Staff Computing Support 

Email: admin-support@wharton.upenn.edu